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Abingdon

01235 522822

Abingdon Transit Centre

01235 522822

Banbury

01295 267711

Dunstable

01582 443500

Dunstable Transit Centre

01582 443500

Grimsby

01472 307100

Hemel Hempstead

01442 220200

Hereford

01432 297000

Kidlington FordStore

01865 290300

Kidlington Transit Centre

01865 840100

Oxford Used Car & Van Centre

01865 840100

Reading

01183 388400

Reading Transit Centre

01183 388400

Scunthorpe

01724 387000

Watford

01923 220550

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COVID-19 (CORONAVIRUS) CUSTOMER INFORMATION & SUPPORT

At Hartwell, protecting our customers and colleagues health and well-being is always our number one priority. We understand that during the unfolding situation with COVID-19 (coronavirus) you may have questions or concerns regarding your vehicle. Below you will find the very latest information from us and the answers to any queries you may have. We will endeavour to keep this page up-to-date with the very latest information as we respond to this situation.

FAQ's

In accordance with the latest Government guidance, we are pleased to announce that all Hartwell retailers across Sales, Service, Parts and Bodyshop departments will FULLY REOPEN effective Monday 12 April. With us reopening, we’d like reassure our customers that as always, the safety and security of our customers, suppliers and colleagues are at the heart of our reopen plans and the following measures will continue to be in place:

  • Social Distancing – you will see clear markers on the floor to ensure we all continue to abide by the social distancing guidelines.
  • Sanitisation Stations – dotted throughout our dealerships will be sanitisation stations for easy access.
  • Vehicle Sanitisation – all of the vehicles within our showrooms, on our forecourt and service departments will be sanitised before and after use by all customers and staff.
  • Contactless collection – accompanied by a video hand over.
  • We can arrange Covid safe home delivery for an additional charge.
  • Video walk rounds.
  • Requiring customers and safe to wear face coverings.

Yes, book your service

Please note that In line with current Government guidelines we are not able to arrange a collection and delivery service.

You can book your MOT here

To read the latest Government advice click here

The Code sets out how Ford Dealers can help protect you by:

  • Helping you keep a minimum 2-metre social distance
  • Using Personal Protective Equipment to help keep you safe
  • Sanitising your vehicle, dealer vehicles and dealerships
  • Offering online demonstrations 
  • Offering online service appointment booking
  • Supporting you with touch-free payment